Privacy Policy

Brand Ecommerce Solutions ("BES", "we", "us", "our") operates the website brandecomsolutions.com and provides marketplace onboarding, account management, advertising and related e-commerce services to brands across India. This Privacy Policy explains what information we collect when you visit our website or engage our services, how we use it, and the choices you have.

By using our website or submitting your information through our contact forms, WhatsApp, or consultation bookings, you agree to the practices described in this policy.

1. Information we collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and brand/company name when you fill our contact form, book a consultation, or message us via WhatsApp.
• Business information: details about your brand, products, current marketplace presence, and services you're interested in, when shared during consultations or audits.
• Website usage data: pages visited, time spent, browser type, and device information, collected automatically through standard analytics.
• Communication records: messages exchanged with our team or AI chatbot assistant on the website or WhatsApp.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the free marketplace audit or consultation you requested
• Understand your business needs and recommend relevant services
• Communicate with you about our services via phone, email, or WhatsApp
• Improve our website, services, and customer support (including our AI chatbot assistant)
• Comply with legal obligations where applicable

We do not sell your personal information to third parties.

3. Sharing your information

We may share your information with:

• Service providers who help us operate our website and deliver services (e.g. hosting providers, AI chatbot infrastructure such as Google Gemini, WhatsApp Business API)
• Marketplace platforms (Amazon, Flipkart, Myntra, etc.) only where necessary to deliver onboarding or account management services you've engaged us for, and only with your knowledge
• Legal authorities if required by law, regulation, or valid legal process

We do not share your information with third parties for their own marketing purposes.

4. Cookies & tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. WhatsApp & communication

If you contact us via WhatsApp or our website chatbot, your messages are used to respond to your enquiry and may be reviewed by our team to improve service quality. Standard WhatsApp data and privacy terms also apply to messages sent through that platform.

6. Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or contractual obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

8. Third-party links

Our website may contain links to third-party websites (such as marketplace platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@brandecomsolutions.com
• Phone/WhatsApp: +91 92890 89520